Privacy Policy

We, i.e. "Lanjekar Foods & Beverages Private Limited" (the “Company”), creators of the Quick Craves application (“App”), are committed to protecting the privacy and security of your personal information. Your privacy matters to us, and maintaining your trust is our top priority.

This Privacy Policy explains how we collect, use, process, and disclose information about you. By using our mobile application, website, platform, or any affiliated services (collectively, the “Services”), you agree to the terms of this Privacy Policy in addition to our [Terms of Use]. We encourage you to review this policy regularly to stay informed about how your information is handled and to keep up with any changes or updates we may make.

This Privacy Policy applies to all our platforms, products, and services that are linked to it. However, it does not apply to third-party platforms, affiliates, or partners who have their own privacy policies. In such cases, we recommend reviewing the applicable privacy policy on their respective platforms.

Should you have any questions or need clarifications regarding this Privacy Policy, please write to us at support@quickcraves.com.

Applicability & Scope

Lanjekar Foods & Beverages Private Limited (“Quick Craves”, the “Company”, “we”, “us”, or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains:

• The types of personal and non-personal information we may collect from you when you use our mobile app, website, or other digital platforms (collectively referred to as the “Services”), and
• How we collect, use, store, protect, and share that information.

This policy applies specifically to information collected through our Services, including via electronic communications (such as emails, SMS, or WhatsApp messages) related to your use of Quick Craves.

However, this policy does not apply to any third-party websites, apps, or services that you may interact with through Quick Craves (e.g., payment gateways, social media platforms, or linked websites). We recommend reviewing their respective privacy policies for clarity on how they handle your data.

Age Eligibility

Our Services are intended for users who are 13 years of age or older, or who meet the minimum age requirement as per applicable local laws (“Permissible Age”).

We do not knowingly collect or process personal information from individuals below the Permissible Age. If we become aware that we have collected data from someone underage, we will take immediate steps to delete it. If you believe that a child has used our Services or provided personal data, please reach out to us at support@quickcraves.com.

Information We Collect

This is information that can identify you directly. At Quick Craves, we only collect personal information when you voluntarily provide it—such as when you update your profile, add an address, or place an order. We do not require a separate registration process; users simply log in using their mobile number to access the app.

Personal information we may collect includes:

• Mobile Number: Required to log in and authenticate your access to the app.
• Name and Gender: Collected only if you choose to update your profile with this information.
• Email Address and Date of Birth: Optional, and collected only when voluntarily added to your profile.
• Delivery Addresses: Saved when you manually enter them during order placement or in your address book.
• Profile Photo: If uploaded while customizing your user profile.

Note on Payments:

All payment-related processing (including UPI, cards, and wallets) is handled securely by our third-party payment provider, Razorpay. We do not store or process any of your payment details on our servers.

Note on Communications:

We do not record or store your conversations with customer support or delivery partners within the app. Any communication is limited to what is required to fulfill and update your order status.

How We Collect Information

• Directly from You: When you interact with the app—such as logging in using your mobile number, updating your profile, adding a delivery address, or placing an order—you voluntarily provide us with certain personal details.
• Through Device Permissions (Location Services): With your explicit permission, we access your device’s location to determine whether your current or selected address falls within our delivery range. This helps us ensure accurate delivery service coverage, which currently operates only in and around Thane, Maharashtra.

Note: You may disable location access at any time through your device settings, although doing so may affect your ability to place orders if we cannot verify delivery eligibility. We do not collect any location data when the app is not in use, nor do we store location data permanently or share it with any third parties.

How We Use Your Information

At Quick Craves, we use the information we collect to deliver, improve, and personalize our Services in a secure and meaningful way. Here's how your information helps us serve you better:

• To Deliver and Manage Orders: Facilitate seamless order placement, processing, and delivery using your saved address and preferences. Coordinate with delivery partners and vendors to fulfill your requests efficiently.
• To Personalize Your Experience: Offer personalized product suggestions, promotions, and user interface experiences based on your behavior and preferences within the app. Remember your previous activity, saved addresses, and preferences to simplify future orders.
• To Communicate with You: Send essential updates like order confirmations, delivery alerts, and payment notifications via SMS, WhatsApp, or email. Respond to your queries, feedback, or complaints through our support system.
• To Ensure Safety, Legal Compliance & Fraud Prevention: Detect suspicious or fraudulent behavior to protect user accounts and prevent abuse of promotional offers. Enforce our Terms of Use and comply with applicable legal and regulatory requirements.

How We Share Your Information

At Quick Craves, your privacy is our top priority. We want to be completely transparent: we do not sell, rent, or share your personal information with any third party for marketing or commercial exploitation.

We process all user data strictly for the purpose of delivering services you request—such as order fulfillment, customer support, and app improvements. Your information is handled securely within our internal systems or through strictly controlled and compliant service integrations.

We may share limited information under the following circumstances:

• Legal or Regulatory Compliance: We may share information only when legally required to comply with applicable laws, regulations, or valid legal processes (e.g., court orders or government requests).
• Payment Processing: Payments made through the app are handled entirely by our trusted and PCI-DSS-compliant payment partner, Razorpay. We do not store or access your card, UPI, or wallet information at any point.
• Analytics and Platform Insights: To help us improve app performance, user experience, and detect technical issues, we use third-party analytics tools and service providers, such as Google Analytics, Firebase, Facebook Analytics, and similar platforms. These tools may collect anonymized or pseudonymized data about how users interact with the app (e.g., crashes, screen visits, navigation behavior), but do not access or share any personally identifiable information unless expressly consented to by you.
• Internal Use Only: All data you provide (such as your name, delivery address, or preferences) is used only within Quick Craves for service delivery, feature improvements, and personalized user experience.

No Third-Party Marketing or Ad Sharing

We do not share your personal information with advertising networks or third-party marketing agencies. You will receive communications only from Quick Craves (e.g., order updates or service notifications). Promotional messages are strictly opt-in, and you may unsubscribe at any time through the app settings or the provided unsubscribe link.

Your Choices

At Quick Craves, we believe in giving you control over your personal information. Here’s how you can manage your data and the choices available to you:

• Access & Update Your Information: You can view or modify your personal details (such as name, delivery address, or profile photo) directly through the Quick Craves app under your profile settings.
• App Permissions: You are in full control of your device-level permissions. For example:
  • You can enable/disable access to your location, or storage via your phone’s settings.
  • Disabling certain permissions may limit some app functionalities, but will not prevent you from using the core services.
• Communications & Notifications: We may send you:
  • Service communications (e.g., order updates, account activity) — these are essential and cannot be opted out of.
  • Promotional content (e.g., special offers, new features) — you can opt out anytime via the app settings.

Security of Your Data

At Quick Craves, protecting your personal information is a top priority. We implement strict technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

What We Do to Protect Your Data

• Encrypted Transmission: All data exchanged between your device and our servers is encrypted using HTTPS (SSL/TLS) to ensure secure communication over the internet.
• Data Encryption: Sensitive information — such as payment-related data handled by third parties like Razorpay — is processed using industry-standard encryption protocols and is not stored on our servers.
• Secure Infrastructure: We use secure cloud hosting and regularly monitor our systems to prevent and detect vulnerabilities or threats.
• Access Controls: Internal access to user data is strictly limited to authorized personnel only and managed using role-based permissions.
• PCI-DSS Compliance: While we do not directly store or process payment data, our payment provider (Razorpay) is PCI-DSS certified, ensuring industry-standard security for all transactions.

Your Responsibility

While we do our best to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to:

• Keep your login credentials private
• Log out after using the app on shared devices
• Contact us immediately if you suspect any unauthorized activity

Food Safety & Packaging Standards

At Quick Craves, all food items are freshly prepared in our own kitchen, operated and maintained by Lanjekar Foods & Beverages Private Limited. We do not host or deliver food from third-party restaurants or sellers. This ensures that we have full control over food quality, hygiene, and preparation processes from kitchen to delivery.

Here’s how we maintain quality:

• Fresh Ingredients Only: All meals are prepared using high-quality, fresh ingredients sourced from trusted vendors.
• Hygienic Kitchen Practices: Our kitchen staff follows stringent hygiene protocols, including the use of gloves, hairnets, sanitized tools, and regular handwashing.
• Temperature-Controlled Packaging: Food is packed in tamper-evident, temperature-insulated containers to preserve freshness and avoid contamination.
• Trained Delivery Partners: Our in-house delivery team is trained in food handling and hygiene to ensure that your order reaches you safely and promptly.
• Regular Audits: Our kitchen facilities are regularly audited for compliance with local health and food safety regulations.

Contact Us

For questions or concerns, contact our Data Protection Officer (DPO) at:
Email: support@quickcraves.com

Quick Craves – One app for all your cravings 🍔🛒

Order snacks, meals delivered to your doorstep in minutes across Thane, India.